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Carmakers need to “get their head around that retail is important” to deliver on customer experience. That’s the view of Andy Goss, Vertu chair in Vision 2040, a look at the next five years from recruitment consultancy Ennis & Co. “Service and Parts are going to get very difficult moving forward because there’s not much to replace on EVs apart ...
Read More »Carmakers “need to get their head around” the importance of retail
